royal99bet Platform Privacy Notice
This page describes what we collect when you use royal99bet and how we keep that data protected. We take privacy seriously because we handle sensitive information—your identity, payment details, account history, and device information—every time you log in, deposit, or place a bet on our platform.
We at royal99bet operate an online sportsbook and casino service accessible via Android app, iOS mobile browser, and desktop. When you install our app on your phone or access us through a browser in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, you transmit data to our servers. We collect that data for specific purposes: to verify your identity, process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, settle your withdrawals, detect fraud, and comply with applicable law.
Our privacy policy explains what data we collect, how we use it, who has access to it, and what rights you have. We are transparent about our practices because we believe you deserve to know exactly what happens to your information on royal99bet.
What Data We Collect on royal99bet
We collect personal data at multiple points in your royal99bet journey. When you register an account, we collect your full legal name, date of birth, email address, phone number, and residential address. We ask for this information because it is legally required for identity verification and fraud prevention.
When you deposit funds, we collect payment-method details. If you fund royal99bet via DANA, e-wallet, mobile banking, local payment, or online payment, we receive transaction confirmation from those e-wallet providers. If you transfer via e-wallet, mobile banking, local payment, or online payment, we receive your bank account details and transaction records. We do not store your card numbers or bank credentials directly; those are encrypted by the payment processor before they reach our servers.
We collect device information: your IP address, device type (iPhone, Android phone, tablet, desktop), browser type, operating system, and network connection (4G, WiFi, broadband). We use this data to detect fraudulent access attempts, to understand which devices our players prefer, and to troubleshoot technical issues.
We collect gameplay data: which games you play (Liga 1 sportsbook betting, Evolution Gaming live tables, Aviator slots, Mobile Legends esports, etc.), your bet history, winnings and losses, and session duration. This data helps us understand usage patterns and maintain our game services.
We do not sell your data to marketers
We keep your personal information confidential. We do not sell your email, phone number, or gameplay history to third-party advertisers or data brokers. We share data only with payment processors, fraud-detection partners, and legal authorities when required by law.
How we use your data
We use your identity data to verify your account, process withdrawals, and comply with anti-money-laundering regulations. We use your payment data to settle your deposits and withdrawals and to detect fraudulent transactions. We use your device and gameplay data to protect royal99bet from account takeovers, duplicate accounts, and bot activity. We use your contact information to send you account notifications, withdrawal confirmations, and support responses.
We do not use your data for marketing emails unless you explicitly opt in. If you receive promotional messages from royal99bet, you can unsubscribe by clicking the unsubscribe link in those emails or by adjusting your preferences in your account settings.
- Data retention
- We retain your account data for as long as your royal99bet account is active. After account closure, we keep records for legal and tax compliance, typically for seven years.
- Cookies and tracking
- We use session cookies to keep you logged in and analytics cookies to measure site performance. We do not use tracking cookies to follow you across other websites.
- Data breach response
- If we discover a breach of your personal data, we notify you within 72 hours and inform relevant authorities. We also provide guidance on steps you can take to protect your accounts.
- Your rights
- You can request a copy of your data, correct inaccuracies, and request deletion of non-essential information. Contact our support team to exercise these rights.
Our Data Security and Third-Party Processors
We encrypt all data in transit using TLS (Transport Layer Security) and store sensitive information in encrypted databases. Our servers are located in secure data centres with restricted physical access, redundant power systems, and continuous monitoring. We conduct regular security audits and penetration tests to identify and patch vulnerabilities.
Our payment processors—the partners who connect royal99bet to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—handle your payment details under their own privacy policies. We require them to meet strict security standards and sign data-protection agreements before we work with them. These processors are certified for PCI DSS (Payment Card Industry Data Security Standard) compliance.
We may store or process your data on servers outside Indonesia. Our data centres operate in jurisdictions with robust data-protection laws, but your data may be subject to those countries' legal frameworks. By using royal99bet, you consent to cross-border data transfer for the purposes of operating our platform and processing your payments.
We share data with law enforcement, financial regulators, and tax authorities only when required by legal process (court order, subpoena, or regulatory demand). We do not voluntarily disclose user data to government agencies without legal compulsion, except when necessary to comply with anti-money-laundering requirements.
If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team via live chat, email, or in-app messaging. We respond to privacy requests within 30 days. We are committed to protecting your information and operating royal99bet with transparency and respect for your privacy.